Questions about purchasing your privacy guard, the warranty, shipping and more can be found below. If you don't find what you're looking for, we're here to help.
For customers in the United States, we currently accept the following major credit cards. We do not accept debit cards or JCC at this time:
Our third-party processor has the highest level of PCI certification, uses computer/network safeguards and, as an additional precaution, stores any saved information in encrypted form. At Privoro.com, we understand your right to a secure, fast and easy way to make your purchase. Our secure checkout forum provides maximum security to your identity and payments.
No, at this time Privoro does not accept checks or money orders.
Privoro, LLC is required by law to collect sales tax on orders shipped to Arizona, Wisconsin and Illinois. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
If your order has not been shipped, you may cancel your order by contact Privoro at firstname.lastname@example.org or by phone at +1 (844) PRIVORO774-8676. Every effort will be made to accomodate your order the cancellation of your order. However, if the cancellation is documented as received after the order is shipped we will need to process this as a return. Please see Returns.
Privoro ships items within the continental United Stated, Alaska and Hawaii. In addition, Privoro proudly support the United States Miliary by shipping to military addresses (APO, FPO and DDO)
Once your order has shipped, you will receive an email from Privoro with your tracking number.
We at Privoro are proud to say we are a Made in America product.
Your satisfaction is very important to us. If you are not entirely satisfied with your products, we're here to help. You have 14 calendar days from the time the third party shipping company delivers the product (verified via shipment tracking)to initiate a return. The product must be in the same condition as you received it. All returns must be accompanied by an RMA (Return Merchandise Authorization). Privoro has taken substantial measures to ensure your device's security has not been compromised. As a result, for open box returns a disposal fee of $199 will be applied. Should you decide to return your product, please identify one of the following options:
Step 1: Get Return Merchandise Authorization (RMA) number:
Contact Customer Support by email at email@example.com or by phone at +1 (844) PRIVORO774-8676 and they will provide you with a Return Merchandise Authorization (RMA) number.
Step 2: Box it
In the original packaging, and please include the following:
Step 3: Send it
Use a traceable shipping method that provides a return tracking number and be sure to keep this number for reference.
Please send the package to the address that accompanies your RMA.
Privoro has taken substantial measures to ensure that your device's security has not been comprimised. As a result, open box returns a $199 disposal fee will be applied.
Should you decide that you no longer want the product, you will be responsible for paying the shipping costs (domestic or international). Shipping costs are non-refundable.
If your shipment has arrived with a damaged or incorrect item, please repack items in their original shipping packaging, contact us and we will arrange for its return at our expense.
You have a choice as to how you would like to return your product to Privoro:
Return processing may take up to 10 business days from the time we receive the product.
No, not at this time.
We are very sorry that your gift did not work out. Please call Customer Support at +1 (844) PRIVORO774-8676 for assistance returning the item. You will need to provide either the order number or the name of the original buyer in order for us to pull up the account that the gift was purchased on.
Refunds are only available for purchases made directly from Privoro.com. Refunds for returns, paid by credit card, will be processed and credited within 10 business days after we receive your return item and confirm that it is in good standing with our policies. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Not a problem! Contact Customer Support at firstname.lastname@example.org and we will change it for you.
Yes. We offer a one year manufacturer's defect warranty. Click for Limited Warranty Details
The extended warranty extends the limited for an additional 12 months and covers the device against accidental damage for 24 months from date of purchase. Click here for Extended Warranty Details
This type of damage is not covered under the standard warranty. If you have purchased an extended warranty, you may be eligible for a replacement. Please contact Customer Support at +1 (844) PRIVORO774-8676.
Privoro makes no claims for, nor substantiation of, this type of protection. See warranty.
No. See warranty.