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PRODUCTION DRAFT VERSION

Customer [support] FAQ

Questions about purchasing your privacy guard, the warranty, shipping and more can be found below. If you don't find what you're looking for, we're here to help.

Payments
Sales Tax
  • For what states does Privoro charge sales tax?

    Privoro, LLC is required by law to collect sales tax on orders shipped to Arizona, Wisconsin and Illinois. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Cancel an order
Shipping & Handling
Returns
  • What is your return policy?

    Your satisfaction is very important to us. If you are not entirely satisfied with your products, we're here to help. You have 14 calendar days from the time the third party shipping company delivers the product (verified via shipment tracking)to initiate a return. The product must be in the same condition as you received it. All returns must be accompanied by an RMA (Return Merchandise Authorization). Privoro has taken substantial measures to ensure your device's security has not been compromised. As a result, for open box returns a disposal fee of $199 will be applied. Should you decide to return your product, please identify one of the following options:

    • Unwanted Product Received: If you receive product you decide you do not want, simply return it within 14 calendar days from the date you receive the item, in its original packaging
    • Incorrect, Damaged, or Defective Product Received: If you receive an incorrect product or a product that is damaged or defective, we will promptly exchange it at our expense upon our receipt of the damaged merchandise. If you prefer not to exchange the product, we will gladly process a refund. Please follow the steps immediately below and see Refund Processing
  • How do I return my product?

    Step 1: Get Return Merchandise Authorization (RMA) number:
    Contact Customer Support by email at support@privoro.com or by phone at +1 (844) PRIVORO774-8676 and they will provide you with a Return Merchandise Authorization (RMA) number.

    Step 2: Box it
    In the original packaging, and please include the following:

    • RMA number
    • Item(s) you are returning
    • Accessories
    • Cords
    • Manuals (includes Policies)

    Step 3: Send it
    Use a traceable shipping method that provides a return tracking number and be sure to keep this number for reference.

    Please send the package to the address that accompanies your RMA.

  • What is a disposal fee?

    Privoro has taken substantial measures to ensure that your device's security has not been comprimised. As a result, open box returns a $199 disposal fee will be applied.

  • Who pays shipping costs on returns?

    Should you decide that you no longer want the product, you will be responsible for paying the shipping costs (domestic or international). Shipping costs are non-refundable.

    If your shipment has arrived with a damaged or incorrect item, please repack items in their original shipping packaging, contact us and we will arrange for its return at our expense.

    You have a choice as to how you would like to return your product to Privoro:

    • You may choose to have Privoro provide you with a pre-paid shipping label. If you ship with our label, a flat shipping fee will be deducted from your refund amount. Please contact Customer Support at +1 (844) PRIVORO774-8676 or email us at support@privoro.com. We will send you a pre-paid shipping label via email, which you will affix to your box.
    • OR you may choose your favorite carrier and pay for shipping directly. We suggest you insure the product you are returning for the value of the return.
  • How long does it take to process a return?

    Return processing may take up to 10 business days from the time we receive the product.

  • Are international returns supported?

    No, not at this time.

  • I received a gift. How can I return or exchange it?

    We are very sorry that your gift did not work out. Please call Customer Support at +1 (844) PRIVORO774-8676 for assistance returning the item. You will need to provide either the order number or the name of the original buyer in order for us to pull up the account that the gift was purchased on.

Refunds
  • Can I get a refund for my order?

    Refunds are only available for purchases made directly from Privoro.com. Refunds for returns, paid by credit card, will be processed and credited within 10 business days after we receive your return item and confirm that it is in good standing with our policies. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Account Information
Warranty