Privoro privacy guard [for iPhone 6/6s]
Download the Privoro app and follow the onscreen prompts to verify audio and RF protections. The video shows how the app works with your phone and case, providing two-factor authentication and peace of mind that your protections have not been compromised.
It is highly unlikely it could get jammed as long as you've inserted an iPhone 6 or 6s.
If the hood is locked in the up or down position, please call customer support, +1 (844) PRIVORO774-8676.
The battery is out of charge or it is broken.
The hood isn't fully down with phone in case.
No phone; the light won't come on without a phone inserted. When the phone is inserted, the case must have sufficient chare or it must be plugged in - in the process of charging.
If light doesn't come on when your privacy guard is connected to a working USB power source, the case or one of its components may be broken. First make sure USB power source is operational by testing it with another device that uses the same type of USB power source. If the USB power source is operational, call customer support for help, +1 (844) PRIVORO774-8676.
NOTE: When the button is not lit, a tap on the button (with phone in or out, hood up or down) should activate either a green or red light to indicate charge status.
Remove the phone from the case and allow them both to cool. Confirm the functionality of each before reinstalling the phone.
To confirm case is properly functioning, plug into an active USB power source and perform the audio masking test on the Privoro app. Make sure the hood is down at some point during the test, which will generate the masking signal and sound during playback.
The case is made of plastic composites, aluminum, copper, gold and more.
No. The case is specifically designed for iPhone 6 and 6s.
As we continue to expand manufacturing we will introduce cases for more phone makes and models. Stay tuned.
Just touching the fingers will not likely affect the cover's functionality, but visible damage (such as bending) to the fingers will.
Charging the case with the phone inserted will charge both, while allowing you to maintain the privacy guard protections. However, the phone may charge faster outside the case since the available charge current is shared between case and phone when they are together.
The case battery will not charge the phone. The phone, however will charge while in the case when the case is connected to a USB power source.
The case does not need to be turned on for charging.
Confirm that the USB power source is active.
To dim the indicator light, active audio masking must be ON. Then brief taps to the button will cycle through the three levels of illumination. If the light is on and the feature is not working, please call customer support, +1 (844) PRIVORO774-8676.
Solid white light = audio masking is ON and battery level remaining is greater than 15%
Alternating white/red = audio masking is ON and battery level remaining is less than 15%
When connected to a USB power source:
Alternating white/amber = audio masking is ON and the battery level is less than 95%
Alternating white/green = audio masking is ON and the battery level is greater than 95%
Solid amber = audio masking is off and the battery level is less than 95%
Solid green light = audio masking is off and the battery level is greater than 95%
NOTE: When the case is first connected to a USB power source a green light will flash three times, indicating that the battery is now out of hibernation mode (the mode it is shipped in). This is a one-time occurrence.
To ensure maximum performance and prevent damage to your privacy guard, keep the case and cover away from food, water and debris.
If the gold-plated fingers on the interior of the cover become dirty, use a soft dry cloth and gently wipe the fingers toward the center of the cover, being cautious not to catch, break or bend the fingers on the return stroke.
When the cover is not on the case, leave the opening of the cover face-down to minimize the risk of debris falling into the cover and onto the fingers. To clean the exterior of the cover and case, use a damp cloth or non-astringent cleaners. Do not spray or saturate the case or cover in liquid.
Audio: Confirm that the button is lit with white or alternating white/green or white/amber to show that audio masking is active.
Audio: Remove and refit the phone to make sure it is seated in the case; then run the app tests again. If it still doesn't work, call customer support.
RF: Ensure that the hood is down, and that you have slid the cover over the case until you feel it lock into place. If it is, call customer support, +1 (844) PRIVORO774-8676.
A solid white light = audio masking is ON and battery charge remaining > 15%
An alternating white/red = audio masking is ON and charge remaining < 15%
No light means audio masking is off
Solid amber = audio masking is off and battery is charging, but < 95%
Solid green light = audio masking is off and battery is charging, and > 95%
Yes, when the phone is in the case you will see the call, but to answer it you must first raise the hood. Voicemails, texts, notifications, emails, apps (not requiring access to your phones microphones or cameras) are all accessible when the phone is in the case with the hood down and audio masking is on.
Yes, with the cover off and Bluetooth turned on.
Yes; as long as the cover is off.
No, but you can use Bluetooth headphones as long as the cover is off.
Yes. The bottom speaker port is open with the hood up or down.
Yes, as long as the cover is off.
Your privacy guard contains a lithium-ion battery and should not be disposed of in municipal trash. You should look for recycling center that takes such devices or, to return device to Privoro, contact Privoro customer support. We will provide you with a prepaid return shipping label to ensure proper disposal. +1 (844) PRIVORO774-8676.
Currently, we do not sell Privoro products through retailers.
An "out of stock" message will appear in the shopping cart section of the website. Or, you can call us at +1 (844) PRIVORO774-8676.